reservations@jfkcarservice.com +1 877 877 1779

Privacy Policy

Effective Date: 9/16/2025 |Last Updated: 9/16/2025

JFK Car Service (we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or utilize our transportation services.

1. Information We Collect

Personal Information

We collect personal information you provide directly to us, including:

Full name, email address, and phone number
Billing and payment information (credit card details, billing address)
Pickup and drop-off locations for transportation services
Travel preferences and special requests
Account credentials and profile information
Communication records and customer service interactions
Identity verification documents when required

Location Data

We collect location information including:

Precise GPS coordinates when you use our mobile app
IP address-based location data
Real-time vehicle tracking during service
Historical location data for service optimization

Automatically Collected Information

We automatically collect certain information about your device and usage:

Device information (type, operating system, unique identifiers)
Browser type, version, and language settings
IP address, internet service provider, and general location
Website usage data (pages visited, time spent, click patterns)
Referral sources and search terms used to find our website
App usage analytics and performance metrics

2. Tracking Technologies & Third-Party Tools

Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website. Clarity records user sessions, including mouse movements, clicks, and scrolling behavior. This helps us improve website usability and identify areas for enhancement. Microsoft Clarity data is processed according to Microsofts privacy standards.

Google Analytics & Google Tag Manager

We use Google Analytics to analyze website traffic, user behavior, and conversion metrics. Google Tag Manager helps us manage various tracking codes. These services collect anonymous usage statistics and may use cookies to track your activity across websites.

Advertising Technologies

We use various advertising platforms and technologies:

Google Ads: For search and display advertising, including remarketing campaigns
Facebook Pixel: To track conversions and create custom audiences
LinkedIn Insight Tag: For professional audience targeting
Programmatic Advertising: Through third-party ad networks and exchanges
Cross-device tracking: To provide consistent experiences across devices

Cookies and Similar Technologies

We use different types of cookies:

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand website usage and performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track you across websites for advertising purposes
Third-party Cookies: Set by external services we integrate with

3. Third-Party Services & Integrations

Payment Processing

We use secure third-party payment processors including Stripe, PayPal, and Square. These services handle payment card information according to PCI DSS standards. We do not store complete credit card numbers on our servers.

Communication Services

We integrate with email services (Mailchimp, SendGrid), SMS providers (Twilio), and customer support platforms (Zendesk, Intercom) to communicate with you about bookings and provide customer service.

Mapping & Navigation

We use Google Maps, Apple Maps, and other mapping services to provide directions, calculate distances, and optimize routes. These services may collect location data according to their own privacy policies.

Business Intelligence & CRM

We use customer relationship management tools (Salesforce, HubSpot) and business analytics platforms to manage customer relationships and analyze business performance.

Cloud Services & Data Storage

We use cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform for data storage, processing, and application hosting.

4. Mobile Application Privacy

Our mobile application may collect additional information:

Device permissions (camera, microphone, contacts, location)
Push notification tokens and preferences
App usage analytics and crash reports
Biometric data for authentication (if enabled)
Photo metadata when uploading images
Network connection information

5. How We Use Your Information

We use your information for the following purposes:

Service Delivery: Processing bookings, coordinating transportation, and providing customer support
Communication: Sending booking confirmations, service updates, and promotional offers (with consent)
Payment Processing: Handling transactions and preventing fraud
Personalization: Customizing your experience and remembering your preferences
Analytics: Understanding usage patterns and improving our services
Marketing: Delivering targeted advertisements and promotional content
Legal Compliance: Meeting regulatory requirements and protecting our legal interests
Safety & Security: Ensuring passenger and driver safety, preventing fraud and abuse

6. Information Sharing & Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who perform services on our behalf
Business Partners: Hotels, airports, and other partners for coordinated services
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you explicitly consent to sharing
Emergency Situations: To protect health, safety, or legal rights
Aggregated Data: Anonymous, aggregated information that cannot identify individuals

7. Payment Security & PCI Compliance

When you use a credit card to pay for services, your payment information is processed through PCI DSS compliant payment processors. We use industry-standard encryption (SSL/TLS) to protect data transmission. We do not store complete credit card numbers, CVV codes, or other sensitive payment data on our servers. All payment processing adheres to international Payment Card Industry (PCI) compliance standards for data security.

8. Data Security & Protection

We implement comprehensive security measures including:

256-bit SSL encryption for data transmission
Regular security audits and vulnerability assessments
Access controls and employee training programs
Secure data centers with physical security measures
Regular data backups and disaster recovery procedures
Incident response and breach notification procedures

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (right to be forgotten)
Portability: Request transfer of your data to another service provider
Opt-out: Unsubscribe from marketing communications
Restrict Processing: Request limitation of how we use your information
Object: Object to certain types of data processing
Withdraw Consent: Withdraw previously given consent

To exercise your rights: Contact us at privacy@jfkcarservice.com or call (555) 123-4567. We will respond to your request within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or other legally approved transfer mechanisms.

11. Data Retention

We retain your information for different periods depending on the type of data:

Account Information: Until account deletion or 3 years after last activity
Booking Records: 7 years for business and tax purposes
Payment Information: As required by payment processors (typically 2-4 years)
Marketing Data: Until you opt-out or 2 years of inactivity
Legal Hold Data: Until legal requirements are satisfied
Analytics Data: Typically 26 months (Google Analytics default)

12. Childrens Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete that information immediately. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

13. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information we collect, use, and share
Right to delete personal information we have collected
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
Right to limit use of sensitive personal information

Do Not Sell My Personal Information: We do not sell personal information in the traditional sense, but we may share information for advertising purposes. California residents can opt-out by contacting us at reservations@jfkcarservice.com or +1 (877) 877-1779.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Contact Information

JFK Car Service

246-15 Jericho Tpke

Jamaica, NY 11426

Contact Methods:

Email: reservations@jfkcarservice.com

Phone: +1 (877) 877-1779

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the -Last Updated- date. For significant changes, we may also send email notifications to registered users. Your continued use of our services after the updated policy takes effect constitutes acceptance of the changes.

Last Updated: 9/16/2025

This Privacy Policy is effective as of the date listed above and supersedes all previous versions.

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